Talk Lean
(by Interactifs)

The Challenge

Who doesn’t worry that their meetings and conversations take far too long – and produce far too little?  Who hasn’t put off broaching a difficult subject or announcing difficult news because of the discomfort in doing so, or because of the risk to the relationship? Who hasn’t baulked at asking for what they really want, saying what they really think or expressing how they really feel? These concerns can be particularly acute in family businesses, where relationships are both professional and personal.

How can you address these challenges and greatly increase the productivity of your meetings, in terms both of concrete results and enhanced relationships?

The Solution

Talk Lean is a revolutionary approach. It liberates you from having to make a choice familiar to anyone in business – the choice between trying to be clear, direct and straight to the point but with a significant risk of appearing curt or rude; or trying to be polite, courteous and friendly but with a significant risk of beating around the bush and lacking impact and focus. Talk Lean squares this circle and introduces you to a simple set of verbal frameworks and principles which allow you to be consistently direct yet respectful, concise yet courteous, concrete yet empathetic - whatever the context, whatever the relationship.

The impact is immediate. If you can learn systematically to combine directness and concision with courtesy and respect, you will produce concrete results faster and whilst generating the trust, respect and confidence necessary for building long-lasting, highly productive relationships.

About the trainer

Alan H. Palmer and his colleagues at Interactifs have taught their innovative approach to thousands of executives in multiple countries, and in 10 of the world’s most widely-spoken languages. Their clients include blue-chip corporates such as Accenture, Airbus, EY, GSK, Nestlé, Renault, SAP, Pernod Ricard and Peugeot-Citroen (the latter two both retain significant involvement from the founding families); large-scale not-for-profits such as NHS England and the Bill & Melinda Gates Foundation; and innumerable small and medium-sized firms, including many family-owned ones.

Alan has shared this approach in his best-selling book “Talk Lean: Shorter meetings. Quicker results. Better relations.” (short-listed in 2015 for the UK’s ‘Management Book of the Year Award’) and has taught it at INSEAD and on Harvard’s Summer School programme.
Alan Palmer : How to deploy arguments effectively

Case Studies

Meeting with MD to
reallocate some of a family executive’s roles without losing his goodwill
or commitment

Difficult meeting between CEO and his niece, combining clarity with courtesy,
achieved commitment to change whilst maintaining relationship
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